Current Positions

Industry
Residential

Salary
To $150K

Location
Washington, D.C.

General Manager

The General Manager is responsible for providing functional leadership to a Class A property in Downtown DC. S/he will lead and manage the Property Management team with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. S/he will work with key Senior Management stakeholders to develop and execute asset plans aligned with the overall investment strategy.

The successful candidate will bring a hospitality mindset, a wealth of operational and financial expertise and the ability to successfully lead a matrixed team.

Key Responsibilities:

Hospitality / Leadership:

  • Lead the Property Management (PM) team to provide a best in class customer-focused experience throughout the property
  • Develop and manage customer relationships including executive relations, lease renewals, hospitality, and traditional operations management
  • Understand customer business needs and leverage our platform to solve their real estate challenges
  • Oversee account management for prospective customers (asset space deliverables, review lease proposals, buildouts and space tours)
  • Development and implementation of unique ZO. event programming with a focus on creating and maintaining a community atmosphere
  • Accountable for driving overall amenity engagement
  • Manage a cross-functional team to ensure all corporate objectives, policies and standards are met
  • Develop team members through mentoring. Identify growth potential and set objectives to achieve career advancement

 

 

Operations:

  • Work with Asset Management to develop a comprehensive asset strategy inclusive of an annual operating budget and capital plan, and present to internal stakeholders and partners
  • Oversee financial reporting for profit and loss variances, quarterly reforecasting, and investor reports
  • Source and oversee management of third-party maintenance contractors to ensure compliance with contractual obligations
  • Participate as a stakeholder in design development for construction of pre-built and landlord-built customer spaces
  • Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects

 

About You:

Qualifications:

  • 7+ years of experience in a similar role within real estate or the hotel industry
  • Bachelor’s degree required. (with a focus on hospitality or real estate preferred)
  • Financial management and business operations experience required
  • Prior hospitality experience preferred
  • Strong Microsoft Office skill set
  • Ability to travel between floors and buildings in order to effectively communicate with the team and customers

 

Critical Competencies for Success:

  • Experience managing a multi-layered team
  • Takes initiative and is proactive leader always focused on continuous improvement
  • Excellent interpersonal, verbal, and written communication skills
  • Strong organizational and project management skills
  • Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
  • Eager to be a part of a fast-paced and dynamic work environment

 

Only qualified candidates will be considered.
Please submit Resume in A WORD DOCUMENT info@macinnisward.com
Please let us know if you are available on Zoom, Skype and or FaceTime.
Please no phone calls.